Refund Policy

Last updated: 09/01/2022

All sales through Winter are final & non-refundable unless there was an error fulfilling your order. Please see our Terms of Service for more information.

If you have received an error with your NFT purchase, we automatically refund your payment. Please email help@usewinter.com for further help.

Note that if you paid for an NFT with cryptocurrencies through Winter (e.g. buying an NFT with ETH or SOL) and we don't deliver your NFT, we will provide a refund minus any gas fees. Please contact help@usewinter.com for support

However, we can help you transfer your NFT to your own wallet to sell your digital goods on digital marketplaces, such as OpenSea. Please contact transfer@usewinter.com to learn more!

‍